Frequently Asked Questions

FAQs

Here are the most frequently asked questions.

Have any Roof Replacement Questions for us? Check out the Roof Replacement FAQs below to help answer any Roofing Questions you may have. These are some of the most Frequently Asked Roofing Questions we have seen over the years. If you don’t see the answer to your question, just give us a call.

BEFORE

How will you protect my landscaping and outdoor fixtures during the roof replacement?mossroofinghou2024-03-14T21:47:09-05:00

How will you protect my landscaping and outdoor fixtures during the roof replacement?

It is the homeowner’s responsibility to move any items that may be exposed or damaged during the roof replacement. Moss Roofing Houston will take extra measures to protect your property during the roof replacement by using tear-off shields for outdoor AC Units, Pool Pumps, and Water Softeners.

Can you provide references from past homeowners who have had their roofs replaced through insurance with your company?mossroofinghou2024-03-14T21:46:52-05:00

Can you provide references from past homeowners who have had their roofs replaced through insurance with your company?

Yes, we’d be happy to provide references from satisfied homeowners who have gone through the insurance claim process with us. There is also a featured map on our website that highlights the roofs we have completed.

Do you offer financing options for roof replacement projects?mossroofinghou2024-03-14T21:46:34-05:00

Do you offer financing options for roof replacement projects?

Yes, please speak to your Roofing Consultant about our financing options.

What are the signs that indicate I may need to schedule a roof inspection or repair?mossroofinghou2024-03-14T21:44:35-05:00

What are the signs that indicate I may need to schedule a roof inspection or repair?

Signs that may indicate the need for a roof inspection or repair include leaks, missing or damaged shingles, sagging areas, and signs of water damage in your attic or ceiling. If you notice any of these signs, please contact us immediately for a free inspection.

Will my insurance cover the full cost of the roof replacement?mossroofinghou2024-03-14T21:44:58-05:00

Will my insurance cover the full cost of the roof replacement?

The extent of your coverage can vary depending on your policy arrangement. The homeowner will be responsible for the hail and wind deductible. We will help walk you through the claims process and ensure a seamless process.

How long will it take to replace my roof once the claim is approved?mossroofinghou2024-03-14T21:45:24-05:00

How long will it take to replace my roof once the claim is approved?

The process of removing your roof and replacing it typically takes 1-2 days depending on the size of the roof. Moss Roofing Houston takes pride in offering a quality installation and an immaculate clean up.

Is your company insured?mossroofinghou2024-03-14T21:45:45-05:00

Is your company insured?

Yes, Moss Roofing Houston is insured for your peace of mind.

Do you provide warranties on your roofing work?mossroofinghou2024-03-14T21:46:06-05:00

Do you provide warranties on your roofing work?

Yes, Moss Roofing Houston offers a warranty on our workmanship to ensure your satisfaction and protect your investment. As a Select Shingle Master through CertainTeed, we can offer an extended manufacturer warranty.

DURING

What are day of build expectations?mossroofinghou2024-03-14T21:50:00-05:00

What are day of build expectations?

Time can vary, but we strive to be there from 6:00 am and leave around 8:00 pm. Most of the time we can replace your roof in just one day; however, we pride ourselves in replacing your roof with quality and care so it can take up to two days depending on the size of your home.

Will you provide documentation of the completed roof replacement for my records and for insurance purposes?mossroofinghou2024-03-14T21:49:44-05:00

Will you provide documentation of the completed roof replacement for my records and for insurance purposes?

Yes, we’ll provide you with detailed documentation of the completed roof replacement for your records and to submit to your insurance company if needed.

Will you provide guidance on how to maintain and care for my new roof once the replacement is completed?mossroofinghou2024-03-14T21:49:29-05:00

Will you provide guidance on how to maintain and care for my new roof once the replacement is completed?

It is recommended that you have your roof inspected yearly to ensure your roof is still performing at top quality. If you had your roof replaced by Moss Roofing Houston, please contact your roofing consultant if any issues arise.

Will there be a point of contact available throughout the roof replacement process for any questions or concerns?mossroofinghou2024-03-14T21:49:12-05:00

Will there be a point of contact available throughout the roof replacement process for any questions or concerns?

Yes, you will have a dedicated roofing consultant who will be your point of contact throughout the roof replacement process. There will also be a Project Manager present on the day of your roof replacement, capable of answering any technical questions you may have.

AFTER

What should I do if I plan to sell my home in the future?mossroofinghou2024-03-14T21:51:30-05:00

What should I do if I plan to sell my home in the future?

If you plan to sell your home in the future, having a well-maintained roof can increase its value and appeal to potential buyers. We recommend keeping all documentation related to the roof replacement and scheduling regular inspections to ensure it remains in good condition.

What should I do if I have questions or concerns about the appearance or performance of my new roof?mossroofinghou2024-03-14T21:51:12-05:00

What should I do if I have questions or concerns about the appearance or performance of my new roof?

If you have any questions or concerns about your new roof, don’t hesitate to contact us. We’re here to address any issues and ensure your complete satisfaction with our work.

How can I provide feedback about my experience with the roof replacement process and the quality of your services?mossroofinghou2024-03-14T21:50:57-05:00

How can I provide feedback about my experience with the roof replacement process and the quality of your services?

We welcome feedback from our homeowners and strive to continuously improve our services. You can provide feedback through various channels, including email, phone, or Google reviews. The greatest compliment we can receive is a word-of-mouth referral to a neighbor, family member, or friend.

Can you provide guidance on insurance-related questions or issues that may arise after the roof replacement?mossroofinghou2024-03-14T21:50:41-05:00

Can you provide guidance on insurance-related questions or issues that may arise after the roof replacement?

Yes, we’re happy to provide guidance and assistance with any insurance-related questions or issues you may have after the roof replacement. Just reach out to our team, and we’ll do our best to help.

What steps should I take if I want to make any changes or additions to my new roof in the future?mossroofinghou2024-03-14T21:50:23-05:00

What steps should I take if I want to make any changes or additions to my new roof in the future?

If you’re considering making changes or additions to your new roof, such as adding solar panels or skylights, please contact us to discuss your options to ensure your labor or manufacturer’s warranty isn’t voided. We’ll assess the feasibility and provide recommendations based on your needs.

Our Qualifications

You are in good hands with our qualified and professional team!

Moss Roofing Houston is a well-known and respected Roofing Company that has provided high-quality Roofing Services to both homeowners and businesses throughout the greater Houston area since 2015. As Roofing Experts, we offer a Free Roof Consultation to each homeowner or business that contacts us. Our Free Roof Inspection is performed by one of our highly qualified Roofers to determine if there is any roof damage. If needed, roofing services such as our Roof Replacement or Roofing Repair can be quoted based on our findings. We can also assist with Roofing Maintenance for business or Residential Roofing clients. At Moss Roofing Houston, your complete satisfaction is our goal and we will do everything to make your roofing experience the best it can be. Please call us TODAY at (832) 840-8027 to schedule your Free Roof Consultation.